The Continued Innovation-Decision Process – A Case Study of Continued Adoption of Robotic Process Automation

Robotic Process Automation (RPA) originally entered the field of information systems as one those disruptive innovations that will, among other automation solutions, have a profound effect on job descriptions and work itself in near future. One sectors will be revolutionized – are fact already changing financial human resource (HR) services, such accounting, billing, payroll services. According to statistics, Finnish companies operating administrative support services sector make little use service robots. Companies initially adopted technology do not necessary reach its full potential. We explore what factors create challenges for continued adoption robotic process by investigating two using interpretive case study our research method. The centers. They operate public Finland provide HR their owner-clients. findings this include insights into key affect RPA, these point towards an expanded model Innovation-Decision where iterations new decision triggered ideas how innovation.